QCF 642

Conforming to Productive Working Practices in the Workplace

QCF 642	Assessment Criteria	Model answers
1.1	Communicate in an appropriate manner with line management, colleagues and/or customers to ensure that work is carried out productively	The best method of this criteria is to ask someone to take a photo of yourself communicating with a work person or supervisor about a problem or issue on site. Then you can write up what you were discussing.    Different methods of communication may include: • formal • informal • verbal • non-verbal   AND Appropriate manner may include: • use of language • body language • tone of voice • gestures
1.2	Describe the different methods of communicating with line management, colleagues and customers.	List all methods of communication you have on site i.e. phone. Email, talk, fax, memo Describe each one in detail which is faster or slower, Which is best with the three examples in the criteria.    Methods of communication may include: • discussion • questioning • presentation • meeting • telephone • radio • signalling • written o email o letter
1.3	Describe how to use different methods of communication to ensure that the work carried out is productive.	For example you have ran out of materials what communication would you use and to who? Reasons for selection may include: • audience • situation • environment • urgency • complexity   AND How to use different methods of communication may include: • spoken language skills • questioning technique • presentation skills • written language skills • technical ability • knowledge of recognised signalling
2.1	Interpret relevant information from organisational procedures in order to plan the sequence of work.	Check to see if a method statement is in place, A work method statement, sometimes called a "safe system of work", is a document that details the way a work task or process is to be completed. The method statement should outline the hazards involved and include a step by step guide on how to do the job safely. The method statement must also detail which control measures have been introduced to ensure the safety of anyone who is affected by the task or process. This will cover the planned sequence of work.   Organisational procedures may include: • safe systems of work • working instructions • manufacturer’s instructions • maintenance procedures • work schedules
2.2	Plan the sequence of work, using appropriate resources, in accordance with organisational procedures to ensure work is completed productively.	Keep it simple , look at the start of a new job, what order of the work should be carried out, list materials required list tools and equipment required, complete a simple bar chart to cover the week to show flow of different trades on site. Appropriate resources may include: • attendance records/shift plan • equipment record/availability • location availability/capacity • material/resource lists/location • deliveries scheduled • despatchs scheduled
2.3	Describe how organisational procedures are applied to ensure work is planned and carried out productively, in relation to: – using resources for own and other’s work requirements – allocating appropriate work to employees – organising the work sequence- reducing carbon emissions.	Resources may include: • staff time • equipment • attachments • storage locations • fuel   Appropriate work may include: • equipment operation • administration/records • maintenance   Organising the work sequence may include: • safe systems of work • company procedures • best practice • manufacturer’s instructions
2.4	Describe how to contribute to zero/low carbon work outcomes within the built environment.	Contribution may come from: • effective maintenance • reduced fuel consumption • fuel efficient driving • minimising distances driven • efficient loads